Diseño de manuales de funciones y procedimientos para el área comercial de AFC Administradores de Franquicias en Colombia de la ciudad de Ibagué
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The manuals of functions and procedures are tools that allow defining, establishing and assigning the activities and responsibilities of the positions of a company, as well as the correct development of the procedures that are carried out. In addition to being an internal control for the organization, these tools help to better identify the problems that occur daily in the workplace. This research work aims to design the manuals of functions and procedures of the commercial area of the company AFC Administradores de Franquicias in Colombia. The above is achieved by applying the descriptive methodology and implementing the use of two techniques, the first technique known as “job analysis” used for job descriptions, and the second technique known as “5w 1 h” for characterization of the procedures of the operation centers. The reason for carrying out the research work arises from a questioning by senior management about the internal operation of the company, because of the high lost economies in the levels of inventories presented for the year 2017.