Resumen

This assistance is part of the research project entitled formulation and validation of heuristics to optimize customer service in flexible configurations in the department of Tolima. Its purpose was based on dimensioning the problem in different scenarios to manufacturers and in this case the development of a computational application is proposed based on the formulation of a heuristic for the assignment of surgeries in operating rooms in the Colombian environment, which automatically manages the information according to the area of surgeries and validated in the AVIDANTI Institute (former Ibagué Cardiovascular Institute ICI) thanks to the results of the research conducted by Saavedra et al., 2015. The report is divided into four chapters; the first: Determination of relevant theoretical aspects to carry out the heuristic, focuses on finding a holistic view of the environment in which the software will be included, thus searching for the key theoretical aspects in which the heuristic has to be performed. The second chapter: Methodology and key points for the development of the heuristic, tries to expose how the software has been designed in its most important criteria for its later development. The third chapter: description of the heuristic, shows part by part the proposed heuristic to manage the information of the area of surgeries, describing its operation and showing the graphical user interface. In the last chapter conclusions and recommendations made by the writer are given, in addition to showing the dissemination of the heuristic and its socialization in the AVIDANTI institute.