Resumen

In the present work, the manual of processes and procedures of the Human Talent area of the hospital Santa Rosa de Lima E.S.E. of the municipality of Suárez - Tolima, for which a diagnosis is made in the first instance in order to determine the state in which the documented procedures are. Subsequently, field work is carried out, consisting of collecting information on the procedures identified in this area. With the information collected and with what is stated in the diagnosis, the other elements that make up the processes and procedures manual are made and designed, such as: the characterization form, the communication matrix, risks and indicators, among others.