Resumen

Companies should be aimed at the search for continuous improvement, therefore this work proposes the standardization of processes and procedures based on the requirements of the internationally accepted ISO 9001: 2015 standard, this standard promotes the ability to manage, document, perform and Evaluate any type of process. (Torres & Lavayen, 2017) For the design of the processes and procedures based on the NTC ISO 9001: 2015 of the textile company, the research process began with an analysis of the current situation, the diagnostic tools used were direct observation, interview and list of checking, where the lack of documentation, procedures and quality controls was evidenced in each of the activities carried out in the company. Together bibliographic sources were used to understand the concepts applied in the object of study. Therefore, the processes that the company currently has in the 3 macroprocesses classified according to its mission were located, from this the most important processes and procedures were documented with their corresponding matrix of responsibilities and in turn the indicators of management. With this study, an alternative was sought that guarantees the company compliance with the requirements of its customers, incorporating quality in its processes considering the requirements of the standard.