Resumen

Logistics is an opportunity area to gain productivity and competitiveness in regions with geographical and commercial strategic position. Tolima is a central region of Colombia, which due to its location near to the major cities of consumption, is the region with higher demand and operation of goods and cargo flows in the country. In this region, the presence of logistics operators is a critical factor for effective operation of productive chains that have a total or partial presence in the zone. In this study, 32 logistics operators (sample 80% representative of the sector) were initially characterized according to their service portfolio and outsourcing level as 2PL, 3PL or 4PL. Then, they were analyzed under the guidelines of 25 selected good practices identified by the SCOR reference model. The results suggest that the level of service of most of these operators is basic and limited to transportation activity, and their infrastructure is weak to create added-value on goods. In general, the evidence shows that this sector has a limited capacity to contribute to the competitiveness of supply chains operating in the Tolima region.