Resumen

This research is focused on the characterization of the supply chain of glass bottles in the city of Ibagué from the point of view of reverse logistics. The purpose is to know the benefits generated by its recovery and how these influence the economic, social and environmental factors of the city. Being the environmental factor the most affected, considering that in Colombia "about 12 million tons of garbage is generated annually, of which only 8.6% is recycled." The research has 3 specific objectives, in which the conceptual bases and premises that intervene in the characterization of this recovery chain were established through the development of legal and theoretical frameworks. These sections contain background and key concepts for the investigation. In addition, the actors, roles, stakeholders and their interrelationships involved in the recovery of glass bottles were determined. The information was obtained from personal interviews and reports published by the companies of interest and an evaluation was carried out to diagnose the impact of the recovery chain to develop strategies through the SWOT and MAFE matrices.