Organizational learning and the effective management of complexity
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An experience of a profound change in the structure of a small non-for-profit private university in Colombia will be used to show the relationship between organizational learning and the need to improve its management of complexity [Beer 1979; 1985; Espejo 1992; Espejo & Reyes 2011]. Organizational learning relates to processes increasing an organization's capacity for effective action in a particular domain.Organizations learn through their individuals, however, individual learning does not imply (necessarily) organizational learning. Both structure and culture affect this learning. The author's experience transforming the already mentioned university, over a number of years, is at the core of his presentation. The author uses techniques from variety engineering [Espejo & Reyes 2011] to show how organizational learning needs a requisite structure to happen. At the same time, he illustrates how learning loops contribute to the viability of a project.