Resumen

The present improvement plan for the workloads of nursing assistants on a day shift in the observation area, of the emergency service at the Tolima SA Clinic, aims to analyze the aspects and / or internal and external factors that directly affect and indirectly the position. For which a series of key methods referring to the measurement of work were implemented, which made it possible to measure the workload of the worker and also detect the problems of work overload that were occurring, to finally be able to design through an improvement plan the appropriate strategies to end thes.