Resumen

This work was carried out on the information provided by the company TODESA LTDA, created in 2001 and provided the services of administration of horizontal property, personnel for the cleaning service, toderos, gardeners and specialized maintenance. Realizing a business diagnostics in different areas of the company such as: -Strategic Management, marketing, service planning, accounting and finance, human talent management, legal aspects, environmental aspects. This plan consisted of making a change in the vision of the organization and in which there was no clear, possible and integrated concept in a proposal for a new one that complies with these aspects. Also, an improvement in the physical plant is proposed and the facilities do not have enough space and the ideal distribution. The implementation of an environmental management system for the control of the environment, the implementation of water and energy regulators and the optimal use of resources. In the marketing area a marketing plan or an impact proposal is shown, a market research is done in the city of Ibague, with a survey of 382 people who have the results, some objectives were achieved in some areas that presented flaws and strategies specific to achieve these objectives, the growth and expansion of Todesa Ltda.