Resumen

Business diagnosis for Tolienvios Logística S.AS. where they show each of the administrative areas to relate and comply with the primary quality criteria for an efficient provision of freight transport services or goods by road, within the context of the quality criteria established by the standard, where each process is carried out with adequate research and results in problems where they must relate to give or suggest some solution where the development of the proposal is addressed from the collection, processing and analysis of a significant volume of information obtained from each area directly involved in the need for freight transport. Where are the criteria to the standard of accessibility, compliance, security and continuity of services, Knowing the main strengths, weaknesses, threats and opportunities of the company and compliance with current regulations. After an analysis where direct interviews were carried out, texts of previous analysis of the entity, DOFA analysis, and the use of the tool "Módulo de Diagnóstico Empresarial de Paula Rodríguez Ferro", the proposal includes the redesign of the current structure of transport management, this means at a strategic, organizational and operational level. This redesign includes, among other important contributions: Policies and guidelines, new participating positions, new control documentation, new technological resources, among others. That gives a better analysis to practice the company in its areas, which presented the main shortcomings were environmental aspects, human talent management, accounting and finance, production and service delivery and finally marketing, which is why the improvement plan was developed based on these areas, since the shortcomings found in these affect the company preventing them from having a better performance.