Diagnóstico y lineamientos estratégicos de las tecnologías de la información y la comunicación de la Universidad del Tolima
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This graduate thesis presents the diagnosis of information and communication technologies (ICT) that support the development processes of the University of Tolima, identifying strategic IT guidelines that constitute an input for the development of the strategic plan for information and communication technologies (PETIC); that consequently allow the integration of the ICT as a strategic differentiator in the University of Tolima. The result of the characterization of the ICT that support the mission processes is established as a base document, from which the technological integration model and improvement strategies of said processes can be defined, supported by the information systems of the institution. Defining in this way the future work from this research project, leading to the development of the PETIC, establishing actions to improve the technological platform that support the institutional strategies of the university, being supported in ICT as competitive tools. The research carried out addresses the diagnosis of ICT at the University of Tolima, based on a verification of the current state of the technological infrastructure, evaluating the level of obsolescence of ICT, the review of institutional documents relating to the IT strategy at the university and the evaluation of the maturity of the IT government, based on the IT4+ reference framework prepared by the Ministry of Information Technologies and Communications of Colombia (MINTIC).