Maestría en Gestión Industrial

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https://hdl.handle.net/20.500.12313/2396

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    Integration level analysis of Information Technologies as support of service’s logistics: An approach from Accommodation Sector in Tolima – Colombia
    (Universidad de Ibagué, 2020) Hernández Cifuentes, Tatiana; Bermeo Andrade, Helga Patricia; González Bañales, Dora Luz; Gutiérrez Rodríguez, Alejandro Javier
    On a global basis, it has been recognized that advances in Information Technologies (IT) have revolutionized business world, since they represent opportunities for organizations by providing tools that facilitate, among others, their internal activities. The accommodation sector is also permeated by this phenomenon, in fact, it has been observed how it has grown hand in hand with technology, which greatest effects are mainly reflected in travel planning and communication with external actors. However, little has been studied about the IT integration level into the required logistics operations for providing accommodation services. Considering the above, the following dissertation was oriented to analyze the IT integration level within logistics operations carried out by accommodation sector in Tolima, a region considered as productive bet for tourism in central Colombia. Once the study object was identified and information was collected, this document presents the results of the query made to 41 three to five-star system rating hotels in the region. Statistical analyzes were approached considering the differentiating effect of identification variables such as hotels’ star category, membership to a hotel chain and geographical location. The results of the study show several aspects to highlight. First, the IT integration level within consulted Tolima’s hotels is low. Secondly, the results reveal that digital environments are mostly used to facilitate customer-hotel interaction during the planning of accommodation. Third, the accommodation activity is the one that is especially leveraged by IT; while special services and maintenance, although they require logistics operations, are those that have the lowest levels. Given the technological lag presented by the analyzed sector, from the author’s point of view, its improvement can be undertaken from two perspectives. First, Tolima’s hotels should increase the use and knowledge they have about the IT tools available in cloud services, since many of these can be integrated into operational tasks associated with the provision of accommodation services without excessive costs. Secondly, managers of Tolima’s hotels need to keep up with global trends in IT in order to identify those emerging tools that could be creatively integrated into business operations, and even leverage them, to differentiate the value offer in the service portfolio.
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    Diseño de la cadena de suministro inversa para la generación de valor a partir de llantas usadas. Un caso urbano: Ibagué
    (Universidad de Ibagué., 2020) Beltrán Varón, Robinson Johan; García León, Andrés Alberto; Costa Salas, Yasel
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    Evaluación de la sostenibilidad de una agrocadena de suministro de producto fresco orientada al mercado internacional. Caso aplicado a la cadena del aguacate Hass del Tolima
    (Universidad de Ibagué., 2020) Martínez Aroca, Yorladys; Tovar Perilla, Nelson Javier; Bermeo Andrade, Helga Patricia
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    Análisis de las dinámicas en la formación de redes de colaboración en Cadenas de Suministro Globales Orientadas por Proyectos
    (Universidad de Ibagué., 2020) Carranza Murillo, Laura Patricia; Meisel Donoso, Jose David; Meisel Donoso, Carlos Antonio
    There is no doubt that globalization coupled with rapid and revolutionary advances in information and communication technologies has to lead one of the most significant paradigm shifts of modern business management. In this new business environment, successful Supply Chains (SC) have to focus on relationship management in order to deliver superior add value for customers and other stakeholders at less cost to the SC as a whole. The aim of this study is to increase the understanding of collaborative relationships and assess the influence of the contributory factors in shaping collaboration network structure in projects developed by Supply Chain in the Context of Global Projects (SCCGP). The research used a case study methodology applied across the project life cycle of eight global projects developed by an Austrian company leader in global market intra-logistics solutions & warehouse automation. The cases were studied using two approaches of the network analysis for both consolidated and step-bystep networks. First, visual and descriptive analysis to describe structural aspects of the network. Second, stochastic network analysis to evaluate the influence of contributory factors in the structure of the collaboration network. Our results evidence a transversal communication of the Project Team Roles (PTR) through the hierarchical structure of the project since the most recognized actors did not present a tendency to communicate exclusively among themselves. The results also show that organization attribute is a key factor in collaborative relationships shaping for consolidated networks and throughout the project life cycle. Additionally, the results highlight the influence of the project manager in shaping the collaboration network and to promote joint work between PTR in the same community, especially in the analysis by project life cycle phases. The results showed that the project leader participates as an intermediary in the shaping of collaborative relationships between PTRs with a high frequency of contact. Even so, the research shows that PTR have the ability to shape mutual and reciprocal relationships with a high intensity of collaboration without the project leader. The results of high complexity projects evidence the influence of tactical perspective in the consolidated networks. The tendency to work in communities and form small clusters or complete triangles turned out to be significant with and without project manager. Additionally, high complexity projects showed a greater influence of cultural diversity in the formation of collaborative relationships in consolidated networks and throughout the project life cycle. Finally, characterization by nature provided a characterization more homogeneous of the projects and allowed the identification of other key aspects in project management such as the cultural, geographical, and organizational heterogeneity of the actors involved. This research provides a methodology to identify the key actors and contributory factors in shaping collaborative relationships in SCCGP. The findings could be used to support the decision-making process and formulation strategies for effective collaborative relationship management in SCCGP.
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