Maestría en Gerencia de la Calidad

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https://hdl.handle.net/20.500.12313/2398

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    Actualización del Sistema de Gestión Ambiental NTC ISO 14001:2004 hacia la versión NTC ISO 14001:2015 en una empresa del sector de construcción de vías 4g
    (Universidad de Ibagué., 2020) Martinez Serna, Alexandra; Lombo, Perla Rocio
    The objective of this work was to update the Environmental Management System in a company in the 4G track construction sector, to the requirements of NTC ISO 14001: 2015. The methodology used consisted of five phases, in the first phase a comparison was made between ISO 14001: 2004 and ISO 14001: 2015. The second included the initial diagnosis which was carried out through visits made to the company; the third phase was based on the updating of the matrices of environmental aspects and impacts and legal requirements; in the fourth, corrective and preventive measures were established, through the DOFA, MEFE and MEFI matrices; In the fifth phase, the elements of the environmental management manual were updated, including new environmental policies, goals and programs that the company must implement to acquire its certification.
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    Diseño de un modelo de sistema integrado de gestión para la planificación de proyectos de construcción de vivienda de interés social.
    (Universidad de Ibagué, 2019) Meneses Trujillo, Sandra Rocío; Guarnizo Gallo, Sandra
    With this research work an alternative solution was proposed to the problems presented by the companies of the Construction Sector of social interest housing in the process of design and construction of the projects, for which an Integrated System was designed based on the Project Excellence Model (PEM) model and the ISO 21500 Project Management Standard, supporting the technical construction part in the current Seismic Standard, NSR 10, in such a way that a Project Management Model was generated that allows the evaluation of compliance with constructive process of social interest housing. The Project Excellence Model (PEM) "is a model that allows to measure and improve the projects of any organization, stimulating continuous improvement through innovation and learning. It emerges as an adaptation of the EFQM European Foundation Quality Model (European Foundation for Quality Management), a method that works as a tool or system to measure quality in a company ". (Diana L. Gutiérrez F., 2014, page 1) ISO 21500: Guidelines for Project Management and Management, was published in September 2012, and aims to improve the maturity of project management of all types including construction projects. According to this, this research work contributes to improve planning in the housing construction process, modeling processes and procedures at the level of excellence through the use of the PEM model and ISO 21500, and thus strengthening the construction companies of the Tolima Region.
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    Diseño de un sistema de control de procesos para la dirección de espacio público y control urbano adscrito a la secretaria de gobierno en la ciudad de Ibagué
    (Universidad de Ibagué, 2022) Mahecha Vanegas, Leandro Fernando; Pérez Vargas, Carlos Andrés
    The design of the process control system for the DIRECTION OF PUBLIC SPACE AND URBAN CONTROL ADDRESSED TO THE SECRETARY OF GOVERNMENT, was developed in the municipality of Ibague, based on the need for real estate development as evidenced by the most recent study (IGAC 2018) on property values in properties with a residential destination in the city. These approaches show a huge gap between the control of construction / urban planning licenses as an important factor for the constructive development of a city and the control that should be over these new licensed buildings and new works without any type of license. The document specializes in defining standards to carry out the processes that correspond to the construction of works in a legitimate manner and according to urban planning in the city of Ibague. It also guarantees an order to be followed by citizens to have efficiency and agility in the processes, corresponding to building licenses and urban planning of their properties.
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    Diseño de un Sistema Integrado de Gestión bajo la norma BASC versión 5:2017, NTC ISO 6001:2017 y NTC ISO 28000: 2008, caso Tienda de ropa STWO
    (Universidad de Ibagué., 2018) Granados Poveda, Adriana Ines; Pérez Vargas, Carlos Andrés
    This proposal is the case of Stwo clothing stores Located in Cr 11 No. 37-44 in Gaitán neighborhood in Ibague city at the Tolima department, This organization has been in the textile sector for more than 10 years, where there is an ineffective strategic direction, with lack of maturity in the strategy’s operations management, and support processes. It is agreed in this way, the design of an Integrated Management System based on BASC V5: 2017 standards, NTC ISO 6001: 2017 and NTC ISO 28000: 2008, taking into account that the organization has a long-term objective to enter international markets. The different standards are compared to establish actions in the system integration process; the maturity of the organization is diagnosed to analyze the risks and their complexity; the integrated management system is designed, and finally an implementation plan is proposed.
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    Evaluación de las tazas de café mediante el método honey en contraste al método húmedo, en búsqueda del mejoramiento de la calidad de la Finca Versalles
    (Universidad de Ibagué, 2021) Villanueva Ocampo, Jennifer Katherine; Pérez Vargas, Carlos Andrés
    The objective of the present investigation, the application of the Design of Experiments (DOE) tool was determinant, the Taguchi technique was chosen, in which control factors were considered such as fermentation time, type of drying, percentage of humidity of the coffee, and the response variables were analyzed, which in this case was the sensory analysis of the cups of coffee resulting from each experiment. From the result of the Design of Experiments 18 cups were obtained to which the sensory analysis was carried out, of which 1 of the cups obtained a high score, surpassing the result of the sensory evaluation of the cup that is currently produced at Versalles Farm. Therefore it is concluded that, for the Design of Experiments designed in the present investigation, the factors and levels that most influenced the winning cup were: the altitude of the coffee should be above 1,700 meters above sea level, the coffee should contain 100% of the mucilage, that is to say, the coffee should not be subjected to the fermentation stage, and the coffee should be dried directly in the sun. Regarding the percentage of humidity of the bean, the coffee should be evaluated with the conditions previously described and establish if the cup is better with a coffee at 13% humidity or 9% humidity, since this difference is presented between the result obtained in the sensory analysis and the statistical analysis.
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    Impacto de la acreditación institucional en el desempeño de la universidad colombiana
    (Universidad de Ibagué, 2019) Granada García, Eliana Fernanda; Godoy Bejarano, Jesús María
    This work examines the impact of the institutional accreditation on the Colombian universities performance into three dimensions: i) quota demand of higher education’s institutions, ii) Students´ academic performance and, iii) relevance. We used a new database, which have been built from information reported by higher education institutions in the National Higher Education Information System (NHEIS), from the records of the Labor Observatory for Education (LOE) from National Education Ministry (NEM), Colombian Institution for Evaluation of the Education (CIEE) the Colombian Institute of Educational Credit and Technical Studies Abroad (CIECTSA) of the National Administrative Department of Statistics (NADS), to estimate a panel data model at the level of each dimension. 83 Colombians universities were taken into account, 31 of them have obtained the institutional accreditation during the period 2003 to 2015. The main results of this study suggest that the relation between institutional accreditation and the enrollment coverage for universities is positive for the levels of technological training programs, Masters Programs and PhD Programs. Accreditation is associated strong and positively with the students’ academic performance and with the recent graduates salaries increase, especially, for the levels of training in specialization and masters programs. However, to obtain an employment for graduates at undergraduate, masters and doctoral levels, accreditation does not seem to be relevant.
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    Modelo de autoevaluación de programas académicos con fines de acreditación ante el Ministerio de Educación Nacional
    (Univerasidad de Ibagué., 2015) González Martínez, Juan Felipe; González Lastra, Jorge Enrique
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    Modelo de control interno en el proceso de formación de etapa productiva en el Centro de Comercio y Servicios–Regional Tolima
    (Universidad de Ibagué, 2023) Navarrete Rueda, Edyzabeth; Vargas Montealegre, Alba Ruth
    El SENA compromete sus capacidades y esfuerzos en mejorar la calidad en su proceso formativo a través del seguimiento de la etapa productiva, con el fin de aumentar la confianza de los empresarios, conectar a los aprendices con el trabajo decente y apoyar con sus servicios de calidad a las poblaciones en sus diferentes condiciones. El proyecto cuenta como objetivo principal diseñar un modelo de control interno en el proceso de etapa productiva, con el fin proponer parámetros claros en la ejecución de las actividades y recursos necesarios para la ejecución. Esta investigación se desarrolló en tres fases, la primera de ellas fue la caracterización del proceso, seguido del análisis de los recursos que interviene y finalmente presentar el modelo de control del proceso de seguimiento de etapa productiva. Entre los principales resultados se encuentra las etapas definidas del proceso de etapa productiva, el seguimiento de las actividades y la toma decisiones a partir de los resultados alcanzados en el proceso.
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    Modelo de implementación para la integración de los requisitos estipulados en las normas ISO 9001:2015 e ISO/IEC 17025:2017 en un laboratorio de suelos, asfaltos y concretos; que incluye las herramientas de calidad y técnicas
    (Universidad de Ibagué., 2020) Osorio Marín, Jeison Arled; Oviedo Monroy, Jose Alonso
    The objective of this research was to generate an implementation model that integrates ISO 9001:2015 and ISO/IEC 17025:2017 standards in a soil, asphalt and concrete laboratory in the city of Ibagué, Colombia. To achieve this objective, a qualitative, cross-sectional and exploratory research design was used, using a descriptive and propositive method. The result obtained shows the construction of an implementation model that not only integrates the requirements of the standards ISO 9001:2015 and ISO/IEC 17025:2017, but also presents different technical and quality tools for the execution of the model step by step. The conclusions drawn from this research lead to the identification of a clear alternative for implementing standardization standards, which on one hand certify the quality of the system and its processes (ISO 9001), while the other, accredits your technical knowledge (ISO/IEC 17025) related to your products or services offered. It is important to note that the soil, asphalt and concrete laboratories have a Quality Management System, accredited with ISO 9001:2015; however, this system must be updated to incorporate the proposed implementation model in this research. Finally it is clarified that, the scope of this research is limited to the generation of the model. For subsequent investigations resulting from this study, an evaluation of the generated model will be carried out.
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    Sistema integrado de gestión de calidad para operadores de servicios turísticos en la ciudad de Ibagué.
    (Universidad de Ibagué, 2019) Mejía Jiménez, Luis Alberto; Pérez Urrego, Martha Lucia