Examinando por Materia "Quality management"
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- PublicaciónAcceso abiertoAnálisis del producto no conforme como factor de improductividad en un ingenio azucarero en el norte del Valle –Colombia(Universidad de Ibagué., 2019) Sánchez Sánchez, Angel Felipe; Bermeo Andrade, Helga PatriciaAt present, the industrial activity worldwide is facing strong changes. As a result of the process of globalization, industrial activities must be more productive and competitive, which has forced countries to implement technical and economic measures in order to make their products competitive in any national or international market (Neira, 2015). The sugar industry is no stranger to this trend, and in response to this, it tends to work with an ideology oriented towards continuous improvement, in order to ensure that all its processes comply with the highest quality standards. One of the aspects that are of special monitoring at the plant level in this type of industries, due to its impact on production costs, is the non-conforming product that is evident in the packaging area. Knowing the factors that generate this source of unproductivity is a determining factor in the design of actions that avoid repetition. Therefore, this study addresses the problem of increasing sugar reprocessing, derived from the nonconforming product in a sugar mill located in the northern area of the department of Valle. For this purpose, in the following project an analysis of the nonconforming product was performed as a factor of unproductively using the Lean Six Sigma model and the DMAIC method tool (Define, Measure, Analyze, Improve and Control) with which the problem was diagnosed and in turn, design strategies and actions for improvement. In accordance with the above, it was identified that the study to be developed was of a quantitative-qualitative nature under a deductive approach, which allowed identifying and characterizing the problem, to give rise to the design of improvement actions. In order to obtain the data, interviews were carried out with the personnel of the area under study at the Ingenio, and direct observation of the periodic production reports was also carried out. The data obtained was reviewed together with the food engineer in charge of the packaging area to find the factors associated with the occurrence of the phenomenon, as well as to give priority to their intervention. The subsequent analysis of the information was supported, in turn, in tools such as cost-benefit analysis and Pareto analysis, with which alternatives for improving the Company were designed, in the critical aspects that were identified.
- PublicaciónAcceso abiertoDiseño de propuesta de estandarización del proceso de compras y suministros en la empresa Interconexiones Tecnológicas SAS bajo la norma ISO 9001:2015(Universidad de Ibagué., 2019) Hoyos Parra, Jhon Mario; Contreras Alarcón, Víctor Raúl; Álvarez Cotamo, Camilo AníbalDue to the competitiveness and productivity of the different organizations, it is necessary to have quality models from the strategic area to the support areas, since it must support sustainability and take advantage of competitive advantages under collaboration models in the different links that make up the value network in the organization, and in this context an adequate methodology in purchasing and supply management becomes very important. The management of Purchases and Supplies is a fundamental part of modern management, considering that quality of the outputs is guaranteed through the quality of the inputs, that is why the purchase and supply process is intended and it must have tools focused on decision making. As a result of this need, a proposal focused on purchasing management and other arguments will be designed, supporting an analysis and design of the purchase and supply process, for decision making and standardization of the process under the ISO 9001: 2015 standard, taking into account account that the organization in which it is intended to perform such analysis and proposal, is an organization that has implemented and certified the model but which seeks to improve the business structure based on some observations and suggestions presented in the audit in the process of administrative management, which must be taken corrective actions under the guidelines of continuous improvement, with the aim of obtaining favorable results in the monitoring audit that is practiced to the organization periodically.
- PublicaciónAcceso abiertoDiseño del manual de procesos y procedimientos del área de Talento Humano en el Hospital Santa Rosa de Lima E.S.E. del Municipio de Suárez Tolima(Universidad de Ibagué., 2019) Méndez Roa, Rosa Viviana; Pérez Vargas, Carlos AndrésIn the present work, the manual of processes and procedures of the Human Talent area of the hospital Santa Rosa de Lima E.S.E. of the municipality of Suárez - Tolima, for which a diagnosis is made in the first instance in order to determine the state in which the documented procedures are. Subsequently, field work is carried out, consisting of collecting information on the procedures identified in this area. With the information collected and with what is stated in the diagnosis, the other elements that make up the processes and procedures manual are made and designed, such as: the characterization form, the communication matrix, risks and indicators, among others.
- PublicaciónAcceso abiertoManual de procesos y procedimientos para los procesos misionales de la organización Centro de formación para la paz(Universidad de Ibagué, 2019) Feria Urbano, Stefany; Pérez, Carlos AndrésThe present research work was carried out in order to provide the "CFP" Training Center for Peace organization. A manual of processes and procedures that determine their mission processes. The Manual will contain the most relevant and necessary information so that the work team can carry out their work in an efficient and organized manner. Therefore, each mission process contains its procedure and the description of the activities that must be carried out. Initially a diagnosis of the current state of the organization was made, the result of the diagnosis indicated a result of implementation of the norm NTC ISO 9001; 2015 of 61%, the valuation of this percentage in the global qualification in the Quality Management was of a MEDIUM state, it is noteworthy that this result was possible through the diagnostic tool in relation to the norm NTC ISO 9001; 2015. Based on this information, the processes carried out in the NGO were identified and established, since the process map of the NGO was specified, the proper documentation of the mission processes was carried out with their respective indicators and carrying out a risk analysis. Finally, carrying out this procedure, the process and procedures manual of the mission processes for the NGO was created.
- PublicaciónAcceso abiertoMétodo para la medición y el control cuantitativo para los numerales 7 (apoyo) y 9 (evaluación del desempeño) contenidos en la NTC ISO 9001:2015(Universidad de Ibagué, 2021) Calderón Calderón, Iván Andrés; Delgado Mendoza, Jorge Iván; Pérez Vargas, Carlos AndrésThe measurement and control of management has been the interest of organizations today. Standards such as ISO 9001: 2015 and ISO 9004: 2018 are bases to create measurement guides and control management. For the use of these standards, most organizations use methods such as surveys, interviews or observation. Although these methods continue to present risks for organizations since sometimes the evaluation presents errors or confusion in the state of management. The main objective of this research is to propose methods that allow to measure and control the management in numerals 7 (support) and 9 (performance evaluation) in a stable and efficient way, to achieve these, concepts such as: ISO standards, the ISO 9001: 2015 standard and ISO 9004: 2018 standard, PDCA cycle, quality, quality management system, numerals 7 (Support) and 9 (Performance evaluation) of ISO 9001: 2015, management indicators and statistical process control tools. The objectives of this research are to propose a methodology for the measurement and control of numerals 7 (Support) and 9 (Performance evaluation), contained in the Colombian technical standard (NTC) ISO 9001-2015, describing strategies for the evaluation of the compliance with numerals 7 and 9 presented in ISO 9001-2015 and identifying the techniques used for measurement and management control used by different authors in the literature. This research will be descriptive and exploratory where it is divided into 3 stages: 1) Identification of the standard, where emphasis will be placed on numerals 7 (support) and 9 (performance evaluation) and how compliance with these numerals is evaluated; 2) Review of the literature, techniques, research and models on measurement and control methods; 3) Integration of techniques and models of measurement and control of the management and proposal and description of the method. The expected results of this research is to provide a new method for performance evaluation and support points for organizations at the national level to improve the quality of their management in a less subjective way.
- PublicaciónSólo datosModelo de autoevaluación de programas académicos con fines de acreditación ante el Ministerio de Educación Nacional(Univerasidad de Ibagué., 2015) González Martínez, Juan Felipe; González Lastra, Jorge Enrique
- PublicaciónAcceso abiertoModelo de control interno en el proceso de formación de etapa productiva en el Centro de Comercio y Servicios–Regional Tolima(Universidad de Ibagué, 2023) Navarrete Rueda, Edyzabeth; Vargas Montealegre, Alba RuthEl SENA compromete sus capacidades y esfuerzos en mejorar la calidad en su proceso formativo a través del seguimiento de la etapa productiva, con el fin de aumentar la confianza de los empresarios, conectar a los aprendices con el trabajo decente y apoyar con sus servicios de calidad a las poblaciones en sus diferentes condiciones. El proyecto cuenta como objetivo principal diseñar un modelo de control interno en el proceso de etapa productiva, con el fin proponer parámetros claros en la ejecución de las actividades y recursos necesarios para la ejecución. Esta investigación se desarrolló en tres fases, la primera de ellas fue la caracterización del proceso, seguido del análisis de los recursos que interviene y finalmente presentar el modelo de control del proceso de seguimiento de etapa productiva. Entre los principales resultados se encuentra las etapas definidas del proceso de etapa productiva, el seguimiento de las actividades y la toma decisiones a partir de los resultados alcanzados en el proceso.