Examinando por Materia "Gestión de calidad"
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- PublicaciónAcceso abiertoDiseño de propuesta de estandarización del proceso de compras y suministros en la empresa Interconexiones Tecnológicas SAS bajo la norma ISO 9001:2015(Universidad de Ibagué., 2019) Hoyos Parra, Jhon Mario; Contreras Alarcón, Víctor Raúl; Álvarez Cotamo, Camilo AníbalDue to the competitiveness and productivity of the different organizations, it is necessary to have quality models from the strategic area to the support areas, since it must support sustainability and take advantage of competitive advantages under collaboration models in the different links that make up the value network in the organization, and in this context an adequate methodology in purchasing and supply management becomes very important. The management of Purchases and Supplies is a fundamental part of modern management, considering that quality of the outputs is guaranteed through the quality of the inputs, that is why the purchase and supply process is intended and it must have tools focused on decision making. As a result of this need, a proposal focused on purchasing management and other arguments will be designed, supporting an analysis and design of the purchase and supply process, for decision making and standardization of the process under the ISO 9001: 2015 standard, taking into account account that the organization in which it is intended to perform such analysis and proposal, is an organization that has implemented and certified the model but which seeks to improve the business structure based on some observations and suggestions presented in the audit in the process of administrative management, which must be taken corrective actions under the guidelines of continuous improvement, with the aim of obtaining favorable results in the monitoring audit that is practiced to the organization periodically.
- PublicaciónAcceso abiertoDiseño del manual de procesos y procedimientos del área de Talento Humano en el Hospital Santa Rosa de Lima E.S.E. del Municipio de Suárez Tolima(Universidad de Ibagué., 2019) Méndez Roa, Rosa Viviana; Pérez Vargas, Carlos AndrésIn the present work, the manual of processes and procedures of the Human Talent area of the hospital Santa Rosa de Lima E.S.E. of the municipality of Suárez - Tolima, for which a diagnosis is made in the first instance in order to determine the state in which the documented procedures are. Subsequently, field work is carried out, consisting of collecting information on the procedures identified in this area. With the information collected and with what is stated in the diagnosis, the other elements that make up the processes and procedures manual are made and designed, such as: the characterization form, the communication matrix, risks and indicators, among others.
- PublicaciónAcceso abiertoManual de procesos y procedimientos para los procesos misionales de la organización Centro de formación para la paz(Universidad de Ibagué, 2019) Feria Urbano, Stefany; Pérez, Carlos AndrésThe present research work was carried out in order to provide the "CFP" Training Center for Peace organization. A manual of processes and procedures that determine their mission processes. The Manual will contain the most relevant and necessary information so that the work team can carry out their work in an efficient and organized manner. Therefore, each mission process contains its procedure and the description of the activities that must be carried out. Initially a diagnosis of the current state of the organization was made, the result of the diagnosis indicated a result of implementation of the norm NTC ISO 9001; 2015 of 61%, the valuation of this percentage in the global qualification in the Quality Management was of a MEDIUM state, it is noteworthy that this result was possible through the diagnostic tool in relation to the norm NTC ISO 9001; 2015. Based on this information, the processes carried out in the NGO were identified and established, since the process map of the NGO was specified, the proper documentation of the mission processes was carried out with their respective indicators and carrying out a risk analysis. Finally, carrying out this procedure, the process and procedures manual of the mission processes for the NGO was created.
- PublicaciónAcceso abiertoMétodo integrado para la medición y control de un sistema de gestión de calidad bajo el modelo ISO 9001:2015 en sus numerales liderazgo y planificación(Universidad de Ibagué, 2021) Soto Cleves, Marlon Stiven; Canizalez Arenas, Sebastían; Pérez Vargas, Carlos AndrésIn a society that changes rapidly over time, staying and adapting to dynamic market changes has become one of the main priorities of an organization, therefore, it has been considered important to carry out an in-depth research work around of the different quantitative and qualitative methods that currently exist and that complement the traditional methods applied to the principles of Leadership and planning when evaluating the performance of a quality management system under the specific standard ISO 9001: 2015 . This was carried out from the execution of four methodological stages that gather a bibliographic consultation, a definition of criteria of the existing control models, both quantitative and qualitative, followed by a selection of the tool or strategy with the necessary characteristics to provide a solution to the objectives with an emphasis on the principles of leadership and planning, and that allowed the design of an integrated model for the control of the implementation of paragraphs 5 and 6 of the ISO 9001: 2015 standard focused on leadership and planning. The adequate management of principles such as Leadership and planning have a decisive influence on the responsibility, direction and promotion of organizational improvement, as well as the integration of the requirements of the quality management system, in the business processes of the organization (Colombian Technical Standard, 2015). Therefore, it is necessary to propose the integration of quantitative and qualitative methods for the measurement and control of a management system under the ISO 9001: 2015 model, creating a method that allows integrating different techniques applied to numbers 5. Leadership and 6. Planning.
- PublicaciónSólo datosModelo de autoevaluación de programas académicos con fines de acreditación ante el Ministerio de Educación Nacional(Univerasidad de Ibagué., 2015) González Martínez, Juan Felipe; González Lastra, Jorge Enrique
- PublicaciónAcceso abiertoModelo de control interno en el proceso de formación de etapa productiva en el Centro de Comercio y Servicios–Regional Tolima(Universidad de Ibagué, 2023) Navarrete Rueda, Edyzabeth; Vargas Montealegre, Alba RuthEl SENA compromete sus capacidades y esfuerzos en mejorar la calidad en su proceso formativo a través del seguimiento de la etapa productiva, con el fin de aumentar la confianza de los empresarios, conectar a los aprendices con el trabajo decente y apoyar con sus servicios de calidad a las poblaciones en sus diferentes condiciones. El proyecto cuenta como objetivo principal diseñar un modelo de control interno en el proceso de etapa productiva, con el fin proponer parámetros claros en la ejecución de las actividades y recursos necesarios para la ejecución. Esta investigación se desarrolló en tres fases, la primera de ellas fue la caracterización del proceso, seguido del análisis de los recursos que interviene y finalmente presentar el modelo de control del proceso de seguimiento de etapa productiva. Entre los principales resultados se encuentra las etapas definidas del proceso de etapa productiva, el seguimiento de las actividades y la toma decisiones a partir de los resultados alcanzados en el proceso.