Examinando por Autor "Martínez Higuita, Juliana"
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- PublicaciónSólo datosIndagare No. 8(2020-12-18) Cupajita Rodríguez, Laura; Espinosa, Natalia; Duque, Claudia Alejandra; Sánchez, Frank; Muñoz, Edgar; Gutiérrez Abella, Sandra; Sánchez Rubio, Yenny Marcela; Zabala Hernández, Mauricio; González Cuéllar, Brenda; Rodríguez-Clavijo, Diana Marcela; Guzmán-Patiño, Leidy Camila; Puerta-Cortés, Diana Ximena; Castiblanco Hernández, Laura Natalia; González-Santos, Bianda Jeni; Torrente Rocha, Juan José; Manzano Arrondo, Vicente; Rodríguez Morilla, María del Carmen; Zabala Sandoval, Juan David; Martínez Torres, Oscar Andrés; Cruz Bustamante, Luisa Fernanda; Velandia Silva, César Augusto; Forero Machado, Sergio Andrés; Ciro Torres, Juanita; Zuluaga Villermo, Juan Guillermo; Peñaloza Kairuz, Eduardo; Kaffure Ruiz, Carlos Augusto; Peñaloza Farfán, Lady Johanna; Sanabria Gómez, Hans; Salguero Londoño, Blanca Myriam; Bríñez Varón, Diego Mauricio; Doughman, Richard; Barrero Arciniegas, Humberto Alejandro; Roa Vivas, Nidia; García Ortiz, Paula Andrea; Calderón García, Haydée; Fayos Gardó, Teresa; García León, Andrés A.; González Villanueva, Dayanne A.; Martínez Higuita, Juliana; Torres Tapia, William Fernando; Vargas Castro, Sandra Bibiana; Campo Torres, William José; Forero Hernández, Carlos F.; Arana Guaraca, Paula Yulieht; Yate Vela, Luisa Fernanda; Viña Franco, Anguy Yhulieth; Quimbayo Pinilla, John Edinson; Obando R., Aida Astrid; Aldana, Yeison Alejandro; Cárdenas Cadena, Valentina; Oliveros Lozada, Adriana Lucía; Cabezas Mora, Adriana Marcela; Alba Sanabria, Sandra MilenaThis 2020, we present to you issue eight of Indagare magazine, the scientific dissemination instrument of Universidad de Ibagué. For this occasion, we have selected fifteen reports of projects developed within the framework of the following Research and Transfer Programs (RTPR): Education and well-being for comprehensive human development, Inclusive and sustainable regional development, Conservation and eco-efficient use of natural resources and environment, and Industry of high added value and world-class services. In addition, Indagare magazine has decided to grant a space to those who have started on the path of academic writing, a space dedicated to recording teams and research groups experiences from Universidad de Ibagué.
- PublicaciónAcceso abiertoModelo para la gestión del servicio en el Consultorio Jurídico y el centro de conciliación de la Universidad de Ibagué(Universidad de Ibagué, 2020) González Villanueva, Dayanne Alejandra; Martínez Higuita, Juliana; García León, Andrés Alberto; Vargas Castro, Sandra BibianaIn the Legal Office and Conciliation Center of the University of Ibagué "CJCCUI" 4,531 cases were handled during the year 2018. That is why a system is necessary to provide instant information for decision-making and for efficient service management. Since its creation in 1999, the management of information in the CJCCUI has been managed through physical records. This management has been inadequate and has led to non-compliance and hindrance to the traceability of cases or requests from users.This research work calls for the development of an operational management model in the provision of the service for the CJCCUI based on the components of the service triangle for the fulfilment of four specific objectives that allow the traceability of the processes received and thereby improving the level of user satisfaction to ensure a process of continuous improvement. The first specific objective was to characterize the processes linked to the operational management of the CJCCUI, which allowed to identify the role of the parties involved in the provision of the service and the relationships between them. The second was to perform an operational diagnosis that would allow to size the problem for the efficient provision of the service to users by using special tools for their analysis. The third was to formulate an operating strategy for the provision of the service that would lead to the standardization of operations and finally, the fourth, which was the elaboration of a user manual for the design of a computational tool that contribute to efficient information management.
- PublicaciónSólo datosSistema de gestión de información para el Consultorio Jurídico y Centro de Conciliación de la Universidad de Ibagué(Ediciones Unibagué, 2020-12-18) García León, Andrés A.; González Villanueva, Dayanne A.; Martínez Higuita, Juliana; Torres Tapia, William Fernando; Vargas Castro, Sandra BibianaThe Legal Office and Conciliation Center at Universidad de Ibagué has provided its service for 21 years and has complied with the institution's social and educational project through free legal assistance to people from socio-economic status 1 and 2. Since the beginning of operations in 1999, the information corresponding to the traceability of the cases is managed through physical records, which make it difficult to prepare reports and indicators. In accordance with the above, this article presents the development of an information management system that facilitates recording and preparation of reports and indicators in real time. To do this, the procedures of all agencies and current data management were analyzed, in order to obtain the necessary requirements for the efficient operation of the Legal Office and Conciliation Center. Una vez se conoció la trazabilidad de los datos, se procedió con la creación de un software que facilitara la comunicación, optimización del funcionamiento y estandarización de los procesos. Once the traceability of the data was known, the creation of a software was undertaken, which facilitated communication, optimization of the operation and standardization of the processes.